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SEVEN OUT OF TEN SAY YES TO NHS

22-02-2010

Lengthy waiting times in A&E, poor access to NHS dentists and dirty hospitals are all identified as priority areas among Health Service users in the West Midlands – but seven out of ten said that overall they were satisfied with what it provides.

The poll of 3,500 people was carried out by Ipsos/MORI who found that 72% of those surveyed were either “fairly” or “very” satisfied with the running on the NHS – up from 61% in 2006 when the survey was last carried out.

18% of service users were dissatisfied – down 9% from four years ago.

Specific service areas show considerable scope for improvement, with more than half of respondents citing lengthy queues in casualty, poor access to NHS dentistry, and cleanliness in the wards as causes of dissatisfaction.

There were also issues with making GP appointments at convenient times – with 73% of patients saying they would welcome more choice of more flexible opening times at their GP surgery.

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